Terms and Conditions
1. General Provisions
These Terms and Conditions (CGV or Conditions Générales de Vente) define the contractual relationship between Masonic Pens, located at 10 Rue de Machat, 16150 Chassenon, France, registered under Siret number 918 421 801 00013, and any individual or legal entity (the Customer) purchasing products from the website masonicpens.eu.
Contact: For any questions, please contact us at
2. Products
Our website sells handcrafted products, including wood-turned pens, key rings, and bottle stoppers. Due to the artisanal nature of our products and the unique characteristics of wood, there may be slight variations in color, grain, and finish. These variations are not considered defects but rather a testament to the unique quality of each item.
3. Orders
To place an order, the Customer must follow the online ordering process and accept these Terms and Conditions. The order is finalized upon payment confirmation. An order confirmation email will be sent to the Customer, which serves as a record of the transaction.
4. Pricing and Payment
Pricing: All product prices are displayed in Euros (€)
Payment Methods: We accept payment via PayPal. All payments are secure.
5. Shipping and Delivery
Shipping Locations: We ship Worldwide via Le Poste.
Delivery Times: Delivery times are estimates and are provided for informational purposes only. We are not responsible for delays caused by the carrier.
Lost or Damaged Items: If a product is lost or damaged during shipping, please contact us immediately to initiate a claim.
6. Right of Withdrawal (Droit de rétractation)
In accordance with French and European law, the Customer has a period of 14 calendar days from the date of product receipt to exercise their right of withdrawal without having to justify a reason or pay a penalty.
How to Exercise the Right: To exercise this right, the Customer must send an unambiguous declaration to
Return Conditions: The product must be returned in its original condition and packaging. The Customer is responsible for the cost of returning the product.
Refund: Upon receipt and inspection of the returned product, a full refund (including standard shipping costs) will be issued within 14 days.
7. Returns and Refunds
In addition to the right of withdrawal, if a product is defective or does not conform to the order, the Customer may request a return and refund. The Customer must notify us within a reasonable time after discovering the defect.
Return Process: Please contact us at
Refund or Exchange: After a thorough inspection, we will either refund the purchase price or offer an exchange.
8. Legal Guarantees (Garanties Légales)
In compliance with French law, the products are subject to the following legal guarantees:
Legal Guarantee of Conformity (Garantie Légale de Conformité): This guarantee covers non-conformity of the product with the description at the time of delivery. It lasts for two years from the date of product delivery.
Guarantee against Hidden Defects (Garantie des Vices Cachés): This guarantee covers hidden defects that make the product unfit for its intended use. It lasts for two years from the discovery of the defect.
9. Intellectual Property
All content on this website, including but not limited to logos, images, text, and product designs, are the exclusive property of Artisan Pens. Any reproduction or use without express authorization is strictly prohibited.
10. Data Protection (RGPD)
We are committed to protecting your personal data in compliance with the General Data Protection Regulation (RGPD). Please refer to our separate Privacy Policy for detailed information on how we collect, process, and protect your data.
11. Disputes and Applicable Law
Applicable Law: These Terms and Conditions are governed by French law.
Jurisdiction: Any dispute that may arise concerning these terms will be brought before the competent French courts.